# Troubleshooting & FAQs ## LAA Troubleshooting Guide **TBD** – Add troubleshooting and debugging content for customer self-diagnosis ## LAA FAQs **Linaro Automation Appliance LAA FAQs** | Category | Questions | Answers | |----------|-----------|----------| | Device Under Test | How do I purchase a Linaro Automation Appliance MIB? | LAA's are provided on a loaner basis as part of a ONELab subscription. | | | Which MIB do I need? | This question is answered by going through the [Validate Automation](https://docs.lavacloud.io/guides/platform_enablement.html#validate-automation) section of this document. | Power and Electrical | What voltage is required for my platform? | This is platform independent. | | | How is the LAA powered? | The LAA can be plugged into a standard 120ac or 220ac outlet. The LAA can be ordered with US, UK, and European plugs. | | | My LAA shuts down when my DUT is connected and powered on – what's going on? | Your DUT might be overdrawing current (3–5 Amps), which causes the LAA to shut down to protect itself. Try using another DUT of the same type to see if the issue persists. | | Connecting to your LAA| How do I know the LAA IP Address? | See the [LAA Connectivity](https://docs.lavacloud.io/guides/connectivity.html) | | Getting Started | How do I register for a ONELab account? | Go to the [Order LAA](https://docs.lavacloud.io/guides/platform_enablement.html#order-laa) | | | Is my platform compatible with the LAA? | Review the [Pre-Operational Activities](https://docs.lavacloud.io/guides/platform_enablement.html#pre-operational-activities)| | | How do I set up the LAA? | See the [LAA Connectivity](https://docs.lavacloud.io/guides/connectivity.html) |